Quick Answers to Common Questions
Everything you need to know about pricing, scheduling, what's included, and how we work. Can't find what you're looking for? Get in touch — we're happy to help.
Service & Pricing
How quotes, costs, and timing work.
How can I get a quote?
You can request a free, no-obligation quote in three ways: fill out our online contact form, call (678) 296-2926, or send us a message through the website. We'll tailor the estimate based on your home or business, the type of service, and your scheduling preferences.
Get a free quoteHow is your pricing determined?
We provide custom quotes based on your home's square footage, number of rooms and bathrooms, number of occupants and pets, and current cleanliness level. We offer flat-rate pricing — not hourly — so you know exactly what to expect.
How long does a typical cleaning visit take?
A standard recurring cleaning usually takes 2-4 hours depending on the size of your home and the scope of work. Deep cleans and move-in/move-out cleans may take longer. We'll provide a time estimate during your initial consultation.
Booking & Scheduling
How to book, reschedule, and prepare for our visit.
How does scheduling work?
We offer flexible scheduling to fit your lifestyle or business. You can book one-time service or set up recurring cleanings — weekly, bi-weekly, or monthly — by phone, online, or through our contact form. We'll match you with a regular team and a time slot that works for you.
Do I need to sign a contract?
No — we don't require any contracts. You're free to book one-time service, set up recurring cleanings, or pause and cancel as your needs change. We earn your repeat business through quality, not paperwork.
What is your cancellation policy?
We understand schedules change. We simply ask for 24-hour notice if you need to cancel or reschedule. There are no long-term contracts — you can adjust or cancel your service at any time.
Do I need to be home during the cleaning?
No, many of our clients provide a key or garage code. All of our team members are fully background-checked, licensed, insured, and bonded, so you can trust us in your home even when you're away.
Cleaning Service Details
What's included, products we use, and customization.
What cleaning products do you use? Do I need to provide supplies?
Our team arrives fully equipped with our own professional-grade, eco-friendly cleaning supplies — safe for children, pets, and Lake Lanier's environment. You don't need to provide anything. If you have specific product preferences or sensitivities, we're happy to accommodate.
Can I customize my cleaning service?
Absolutely. Every cleaning is tailored to your home or business. We can prioritize specific rooms, focus on high-traffic areas, handle specialty tasks like inside cabinets or refrigerator detail, or prep your home for events. Just let us know what matters most to you.
Will I have the same cleaning team every visit?
Yes! Unlike franchise services that rotate crews, we assign small, dedicated teams to each client. You'll see the same familiar faces every visit, which means they learn your home's unique needs and preferences over time.
Are your services pet-friendly?
We love pets! Our team is comfortable working around dogs, cats, and other household pets. We use pet-safe, eco-friendly products, and we'll make sure your furry family members are comfortable during every visit.
Do you handle vacation rental turnovers?
Yes! We specialize in Lake Lanier vacation rental and Airbnb turnover cleaning. We work within tight check-out windows to ensure your property is guest-ready, including linen changes, restocking, and damage inspection.
Trust & Coverage
Service areas, insurance, safety, privacy, and our guarantee.
Which areas does Lanier Pristine serve?
We proudly serve Gainesville, Buford, Cumming, Dawsonville, Dahlonega, Winder, Flowery Branch, Sugar Hill, and surrounding North Georgia communities along the Lake Lanier region.
See all service areasAre you licensed, insured, and bonded?
Yes, Lanier Pristine is fully licensed, insured, and bonded. This protects both you and our team. You can have complete peace of mind knowing your home and belongings are covered.
What safety and cleanliness standards do you follow?
Our team follows industry-best sanitation practices and professional safety standards. Every team member is background-checked, trained on our cleaning protocols, and respectful of your space and privacy. We use sealed, color-coded cleaning supplies to prevent cross-contamination between bathroom and kitchen surfaces.
Do you protect my personal information?
Yes — we take privacy seriously. Any personal information you share for booking or communication is stored securely and used only to fulfill services or communicate with you. We never sell or share your data with third parties.
Read our Privacy PolicyWhat if I'm not satisfied with the cleaning?
We back every service with our 100% Boutique Cleaning Guarantee. If any area doesn't meet your standards, contact us and we'll come back to re-clean it at no additional cost — no questions asked.
Learn more about our guaranteeWe're Happy to Help
Didn't see your question above? Reach out and we'll get back to you with a personal answer. Every conversation goes directly to our team — no call center, no scripts.