Frequently Asked Questions
Service & Pricing
How much does it cost to clean my house?
The cost depends on your home’s size, number of occupants and pets, and the type of service needed (regular, deep, move-in/move-out, etc.). We provide customized pricing based on your specific needs.
How long does a cleaning appointment usually take?
Appointment length varies based on the type of service and property size. Regular cleanings typically take 1–3 hours, while deep or post-construction cleanings take longer. We provide time estimates when you request a quote.
How can I get a quote?
You can request a free quote by filling out our online form, calling our office, or sending a message through our website. We’ll tailor the estimate based on your service needs and schedule.
Booking & Scheduling
Do I need to sign a contract?
No — we do not require contracts. You’re free to book, reschedule, or cancel services as your needs change.
What is your cancellation/rescheduling policy?
We ask for at least 24 hours’ notice if you need to cancel or reschedule to avoid a cancellation fee and to help us accommodate other clients.
How does scheduling work?
We offer flexible scheduling to fit your lifestyle or business needs. You can book one-time or recurring cleanings online or by phone.
Do I need to be home during the cleaning?
Not necessarily. Many clients provide access instructions in advance for convenience — just let us know your preference when booking.
Cleaning Service Details
Do I need to provide cleaning supplies or equipment?
No — our team arrives fully equipped with professional-grade supplies and tools. If you have specific preferences (such as eco-friendly products), just let us know.
Can I customize my cleaning service?
Absolutely. We tailor each cleaning to your home or business needs, including extra attention to specific rooms or specialty tasks like inside cabinets or event prep.
Is Lanier Pristine pet-friendly?
Yes! We gladly accommodate homes with pets. Just let us know in advance so our team can plan accordingly.
Trust & Coverage
Which areas does Lanier Pristine serve?
We proudly serve Gainesville, Buford, Cumming, Dawsonville, Winder, Flowery Branch, Sugar Hill, Dahlonega, and nearby communities in North Georgia.
Are you insured and bonded?
Yes — Lanier Pristine is fully insured and bonded for your peace of mind and protection.
What safety and cleanliness standards do you follow?
We follow industry-best sanitation practices and professional safety standards. Our team is trained, communicative, and respectful of your space and privacy at all times.
Do you protect my personal information?
Yes — we take privacy seriously. Any personal data you provide for booking or communication is stored securely and used only to fulfill services or communicate with you. We do not sell or share your information with third parties. Please see our Privacy Policy page for more details.
Do you have any other
unanswered questions?
Email Us
Prefer to write it out? Send us a message anytime and we’ll respond promptly with the answers you need.
Call Us
Have questions right now? Give us a call and speak directly with our friendly team — we’re happy to help!